SERVICE DELIVERY
NUMA currently has almost three hundred individual services across Education, Health, Housing, Justice and Social Services. Whanau who access any of our services will be provided with the opportunity to be included in all other appropriate services by way of direct referral or through one of our Whanau Ora navigators.
All whanau will be involved in determining their own Whanau Based Outcome Plan and all appropriate NUMA employees will have access to the information in the Whanau Based Outcome Plan to avoid duplication of information collection and also provide improved visibility for all NUMA employees that are involved with the whanau.
Many of our whanau are transient. Our integrated Information Technology platform will allow the whanau to attend any of our affiliated organisations in West Auckland, South Auckland, Hamilton, Wellington and Christchurch and have their information readily available for the local navigator. Having full transparency of information will be of great benefit to the whanau and their service provider, whilst having appropriate security measures in place for privacy matters.
“This is not about funding for service delivery; it’s about transforming existing services so they are whanau centred” Minister Tariana Turia
NUMA, as a pan tribal entity, is inclusive of and is recognised in statute. Our constituent group have binding Memorandum of Understandings with all major Government agencies and across all sectors, as illustrated in Effective Resourcing diagram below.
Whanau Ora (including other Whanau Ora affiliate approaches) works across sectors by a using a Mataora model whereby the key component is a trained kaiarahi (navigator) who can collaborate with whanau to produce a Whanau Based Outcome Plan. This would be for the whole whanau - inclusive of
social services, education, health, justice, housing, employment needs and is able to be managed (by whanau and kaimahi) across all relevant sectors.
Currently, linkages to specialist approved services occur by negotiating some specialised services placed within our organisations, Marae base (Marae youth court), whanau home, medical, educational Whanau House. Three members have CYFS accreditation.
NUMA members are well positioned to deliver services across education, health, housing, justice and social services. However, as identified by the graphs below, the proportion of education and social services programmes available relative to the total funding pool shows significant gaps refer graph page 29. Further to this, a more detailed breakdown shows a major under-investment in rangatahi / youth initiatives.
Many of these programmes are currently being delivered through mainstream environments. Government policy direction and funding priorities are key to the success of Whanau Ora integration.